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Welcome to Contact-2-Contact Consultancy

“Restorative justice is a theory of justice that emphasises repairing the harm caused by criminal and anti-social behaviour.  It is best accomplished when the parties themselves meet co-operatively to decide how to do this.  This can lead to transformation of people, relationships and communities”


Restorative justice is a theory of justice that relies on reconciliation rather than punishment.  The theory relies on the idea that a well-functioning society operates with a balance of rights and responsibilities.  When an incident occurs which upsets that balance, methods must be found to restore the balance, so that members of the community, the victim, and offender, can come to terms with the incident and carry on with their lives.

In order for this to happen, the offender must accept responsibility for the fact that his or her behaviour has caused harm to the victim, and the victim must be prepared to negotiate and accept restitution or compensation for the offender’s wrongdoing.  In essence, restorative justice aims as far as possible to ‘put right the wrong’.  It is based on the idea that we are all connected, that crime and anti-social behaviour is a violation of relationships, and that such violations create obligations.

Restorative justice is different from contemporary criminal justice in several ways.  First, it views criminal and anti-social acts more comprehensively — rather than defining crime and anti-social behaviour as simply lawbreaking, it recognises that offenders harm victims, communities and even themselves.

Second, it involves more parties in responding to crime and anti-social behaviour including victims and communities as well.

Finally, it measures success differently rather than measuring how much punishment is inflicted, it measures how much harm is repaired or prevented.

Restorative Justice is a practice or process that relies on reconciliation rather than punishment and focuses on the restoration of good relations.

Each of the hallmark restorative justice processes — victim offender mediation, community or family group conferencing, and peacemaking or sentencing circles ends with an agreement on how the offender will make amends for the harm caused by the crime or anti-social behaviour.

Our four training programme’s focus on restorative practices (RP) in different areas:

RP in criminal and civil justice — Working with police, probation, magistrates, county courts and corrections to improve services for the three “customers” of the justice system: victims, offenders and the community.

RP in Schools — Working with schools on a building-wide basis to improve school culture, decrease disruptive behaviour and conflict and help students take responsibility for their behaviour and academic performance.

RP in communities and social housing — Working with social housing officers, anti-social behaviour officers, social workers, support services and others to improve neighbourhoods, youth and adult engagement.  Helping people to make positive changes within their communities.

RP in Prisons — Working with prison officers and prison staff, introducing circles and conferencing within Prisons.